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If you experience an issue while using Epiq AI, you can submit a support request directly from the application. Use the Technical Support form to report problems, provide details about the issue, and attach supporting information to help the Epiq Support team investigate and resolve your request. To get general support or to report an issue with Epiq AI, complete the following steps.
  1. In the Main Menu, select Technical Support.
  2. Complete the Technical Support form:
    • Summary. Enter a brief description of the issue.
    • Description. Provide details about the issue, including any relevant steps, error messages, or unexpected behavior.
    • Priority. Select the priority that best matches the impact of the issue.
    • Attachments. Select Add files to attach screenshots, logs, or other supporting information.
  3. Click Submit.
Result: A support case is created and routed to the Epiq Support team for review.